RETURNS POLICY FOR ONLINE PURCHASES MADE AT ROGUEEMPRESS.COM
We are sure you will adore your purchase from our online store
If in the unlikely event there is a defective product or quality concerns beyond your control, please return within 30 days of delivery to receive a refund or exchange. After 30 days, the product is nonrefundable.
If you are unhappy with your unopened and unused products and wish to return or exchange them, you can do so for up to 30 days from delivery for a full refund or exchange. All refunds will be credited back to the original payment method. Rogue Empress is not responsible for covering these shipping costs.
Items can be returned by post to our store.
Rogue Empress is an authorized retailer of Glamcor products, all warranties are through Glamcor. In the unlikely event that you are experiencing any issues with your Glamcor, please contact them directly. Email: firstname.lastname@example.org
PLEASE SEND ALL ONLINE RETURNS TO:
20 / 56 Creaney Drive
Kingsley, Western Australia, 6026
To obtain an exchange or refund purchased on-line to a store, the following return policy conditions:
- Item/s must be returned within 30 days of receipt of date of delivery
- Item/s must be in original saleable condition with all labels and tags attached
- The tax invoice must be presented as proof of purchase
We do not accept refunds on items purchased on sale. Please note that NO REFUNDS are permitted on Sale items.
*Some health and personal care items
*Adhesives – do to environmental circumstances
If a product should be deemed defective due to a manufacturer defect, please contact Rogue Empress via email (email@example.com) with your order number to obtain a Returns Authorization Number (RAN) and Return Form. Contact must be made within 7 days of purchase. Products returned without a Return Form will be discarded.
All returns will be managed on a case by case basis. All returns that are not the result of a manufacturer defect must be unopened and in the original packaging.
All return postage and insurance charges will be at the expense of the buyer.
Return packages must be sent with tracking details and the products must be sufficiently protected from damage. Rogue Empress is not responsible for any items lost in transit or for any breakages that occur in transit.
For returns that are due to change of mind or that are not the result of a manufacturer defect these will incur a restocking fee of 15% of the product value.
For exchange requests, please be mindful that the time taken for your exchanged products to be received will depend on where you live.
Refunds will be made using the original method of payment. If the original method of payment is unavailable, a Rogue Empress credit note will be issued. If you have any questions about the Rogue Empress Returns and Shipping Policy please contact us before making a purchase:
Please ensure you check your address thoroughly. If you provide us with an incorrect address, we are not responsible for redelivering the goods.
Our return policy is in addition to your rights under Consumer Rights Act.